Optimizing Property Management with Business Process Services: Streamlining Tenant Communication, Issue Resolution, Admin Support and Repairs Management

In this case study, we explore how Greatview Estate leveraged Business Process Services for Property Management and Business Process Services for Real Estate to enhance operations. By streamlining tenant communication, implementing effective tenant management solutions, and utilizing tenant issue resolution strategies, we optimized property repairs management and property maintenance. Through comprehensive administrative management and support, Greatview Estate saw significant improvements in operational efficiency and tenant satisfaction.

Story Behind

Know the amazing story behind the product

Greatview Estate, a distinguished real estate management company in the UK, boasts a varied range of residential and commercial properties in its portfolio. Renowned for their comprehensive management services, they also hold ownership of several properties. In their quest for enhanced operational efficiency and improved client satisfaction, Greatview Estate sought specialized admin support and tenant management services. They approached Exaltare Technologies, a company known for its expertise in these areas, to address specific needs

The Solution

Our elevating solution for the problem

Streamlined Tenant Rental Management

We introduced efficient systems for timely rental collections and enhanced tenant communications.

Proactive Council Issue Resolution

Our experts navigated council matters, ensuring compliance and swift resolution of issues.

Effective Repairs Management

We implemented a systematic approach to manage and expedite the repair requests.

Robust Email and Phone Support

Our dedicated agents provided comprehensive support while improving overall customer service.

The Outcome

Our stages for success

98 % In time issue resolution

Problems are resolved within an acceptable timeframe

20% Improvement In Rental Collection

In being available and in receiving calls

18% Increase Operational Efficiency

In the efficiency of customer support to handle incoming customer requests for repairs

Conclusion

Our outstanding results

Exaltare Technologies, renowned for its expertise in real estate management solutions, partnered with Greatview Estate to revolutionize their property management approach. This collaboration focused on enhancing operational efficiency, tenant satisfaction, and administrative excellence, significantly boosting Greatview Estate's operational performance, financial metrics, and tenant relations. This partnership serves as a testament to the impact of strategic administrative support in the realm of real estate management.

To learn more about our services, please click on the links below:Exaltare’s Business Process Services Business Process Services for Accounting Case study of Business Process Outsourcing for Insurance compliance

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